Weak or No signal

[Ruth80]

Since switching from a very reliable, but expensive Virgin full fibre broadband and TV package in December, to Sky Max full fibre, I have consistently experienced the worst internet connection I have ever known. Internet connection does not reach my Apple Mac desktop computer in the next room to my router, WiFi usually only reaches my phone when I am upstairs, in the room above the router, and the TV streaming almost every day, will either not work at all, or after I have gone through the steps of switching off and on again, etc.., it might work for a short time and will almost always cut out again.  Every time I check the connection, the report says all looks good, 148MB.  

[Chrisee]

@Ruth80 if you live in anoldervprooerty your complaint is not unusual as the Sky Max hub does not work thst well in traditionally built properties. If youbhave bought Sky's WiFi Max package they should sort the WiFi for you see https://www.sky.com/help/articles/sky-wifi-max 

[Sayek]

I am a former Virgin media internet customer of 5+ years and recently switched to Sky FF500 late April.

Do you recall which router you had on Virgin Media ? I had Hub 4 set to modem mode and used my on TP-Link router for Wi-Fi.

[Ruth80]

Sorry, I have no idea of the technical details.. I might recognise the Virgin router if I saw it, but no idea of the number. 

[Ruth80]

Many thanks for this information. I live in. Victorian house, so this could be the reason for the problem. Thank you!

[JimM1]

@Ruth80 If you are indeed a full sky Max package then call sky, they can arrange for the Engineer visit but DO let them know specifically that reason you need all the help with ie poor wireless wi-fi distribution throughout the property!