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Discussion topic: Cant connect to wifi, again!

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SJN85
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This message was authored by SJN85 This message was authored by: SJN85

Cant connect to wifi, again!

‎23 May 2024 11:14 AM

Yet again we are having to reset the wifi all the time! Its shocking! Cant wait till august when we can leave! Time after time we have contacted you and you just fob us off! Its been terrible ever since it was installed! 

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jamesn123
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Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Cant connect to wifi, again!

‎23 May 2024 12:16 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @SJN85 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Malcolm967
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This message was authored by Malcolm967 This message was authored by: Malcolm967

Internet has gone down and I cannot get any useful help. I have tried all the options of restarting.

‎23 May 2024 12:26 PM

My internet has gone down, power works, WiFi works, but internet doesn't. I have tried all the suggestions cables out cables in power off and on  and reset button to no avail. I need an engineer, but I cannot get a telephone number for anyone.

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