Cant access the internet

[Essie2]

Internet wont work. Broadband is set up but wifi wont work.

[Chrisee]

@Essie2 if you want help from forum members you will need to give more details. What are the LEDs on the hub showing see https://www.sky.com/help/articles/hub-lights-explained-start? If the hub is connected  are devices connecting to the hub but you can't get a working internet connection or your devices simply wont connect ie refusing the password? If the hub isnt connected is the Sky staus page telling you anything aboutva fault in your area? 

[Essie2]

Hi, I'm having issues with connecting to my internet. Everything is connected. The broadband hub is connected to the wall and plugged in. The sky stream pug is also plugged into the wall and TV. The Led lights are on for Power and Wifi not the others. I have done the online checks as well and it states the connection to hub and devices are connected with WiFi. I'm not sure what else could be the issue. Ive even called customer services and they have said everything is connected. Really need to sorted asap. Please help!

[Daniel0210]

No need for a new thread @Essie2 so I've joined it to the one from earlier this morning.