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Discussion topic: Cannot stream tv - internet down
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This message was authored by: PICKLES86
Message posted on 14 Apr 2026 08:08 PM
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Cannot stream tv - internet down
The ibterbet keeps cutting in and out (more out than in) tv ststes its connecred to royter but cannot connect to internet - pkease help 2 SEND children having meltdowns as cant do their bedtime routines!
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Apr 2026 10:09 PM
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Re: Cannot stream tv - internet down
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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