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Discussion topic: Cannot stream tv - internet down

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This message was authored by: PICKLES86

Cannot stream tv - internet down

The ibterbet keeps cutting in and out (more out than in) tv ststes its connecred to royter but cannot connect to internet - pkease help 2 SEND children having meltdowns as cant do their bedtime routines!
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This message was authored by: caesarome

Re: Cannot stream tv - internet down

Posted by a Superuser, not a Sky employee. Find out more

@PICKLES86 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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