Cannot get up to guaranteed speed

[Berkin]

I have the Sky BB Superfast and my guaranteed speed is 62Mb. I used to get like 70-75Mb for the first year but I am only getting max. 26Mb for the last month or so. 
I wonder if there is a general problem or outage in my area (Fulham, London). 

[jamesn123]

Hi @Berkin Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

[Berkin]

Hi @jamesn123

Thanks for your reply. Here you go:

[jamesn123]

@Berkin 

Yeah there is a fault there somewhere, your downstream speed is way too low for the relative upstream of 15mbps.

You'll need to contact Sky and report a fault, you can either give them a call or i can escalate your post on the forum so you can chat with an advisor.

[Berkin]

@jamesn123 

Thanks for the support. I have already talked to someone at Sky but nothing changed. I asked if they could send an engineer to check, but no luck. So I decided to reach out in here.

Could you please escalate. Thanks again!

[jamesn123]

@Berkin 

Look out for a message on the forum 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Berkin to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Berkin]

@Addie15 

An engineer appointment is schedule for tomorrow, 20th of May. We will see after the visit.

Thanks for the support.