Cannot connect to Broadband with factory set password

[Peggymitch]

Hello, I have reset my Broadband back to factory settings after our house move but I for whatever reason cannot connect using the original password.

I've hard reset it twice now and the good old turn it off and back on again trick with no success.. anyone?

[Addie15]

Hi there, @Peggymitch. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you Peggymitch . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks