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Discussion topic: Cannot change broadband shield

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Avatar for DaveWing9353
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This message was authored by: DaveWing9353

Message posted on ‎08 Sep 2024 10:18 PM

Cannot change broadband shield

Why can't I change my own broadband shield settings

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎09 Sep 2024 07:52 AM

Re: Cannot change broadband shield

Posted by a Superuser, not a Sky employee. Find out more

@DaveWing9353  You have to be using the Sky ID linked to the account when signing into the My Sky app or website to change the settings. If you are certain you are give Sky a call as they need to sort the account settings.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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