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Discussion topic: Cannot change broadband shield

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DaveWing9353
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This message was authored by DaveWing9353 This message was authored by: DaveWing9353

Cannot change broadband shield

‎08 Sep 2024 10:18 PM

Why can't I change my own broadband shield settings

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Cannot change broadband shield

‎09 Sep 2024 07:52 AM

Posted by a Superuser, not a Sky employee. Find out more

@DaveWing9353  You have to be using the Sky ID linked to the account when signing into the My Sky app or website to change the settings. If you are certain you are give Sky a call as they need to sort the account settings.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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