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Discussion topic: Cancel my broadband

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This message was authored by: Wakil1

Cancel my broadband

Hello, I hope you're doing well. 

“I was checking my active broadband account and I think I accidentally placed an order for a new broadband service. I didn’t mean to do that. Can you help me cancel or correct it?”

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This message was authored by: GD1

Re: Cancel my broadband

Posted by a Superuser, not a Sky employee. Find out more

@Wakil1  You'll need to call Sky to cancel the order.  

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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