Can’t get TV to connect and hub light almost always red

[Warwickian]

BB and WiFi apparently working ok but light on hub almost always red and not green. Also, I can't get a new T.V to connect despite using the WPS button

[JimM1]

@Warwickian What sky hub are you trying to use the wps function on, see link below for the hubs!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[Warwickian]

We have the Sky Max Hub

[JimM1]

@Warwickian You may find theat the WPS is NON funtional for joining devices with that method, so have a look if the TV can be set using select ssid and then enter the password as on the underneath off the hub or the card supplied to the TV for wireless wi-fi connect! Few links below should you need them!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

[Warwickian]

Thank you, I'll have a try! Still wondering tho why the hub always has a red light and not green like my son's Sky  hub? I'm sure it showed green when we first installed Sky a few months ago

[JimM1]

@Warwickian Link about the lights and directs you to testing!. White light is what you want, nothing else!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Warwickian]

Thank you for the links. Yes, I suppose the light on son's hub is white with a greenish tinge. I'll follow the links but if it remains red, I will need to know how to contact the Tech ppl