Can’t find network connection

[Jessj85]

Hello, 

for the last 48 hours I can't connect to my network. 
when I click to go on apps on my sky menu it says I'm not connected to the internet. 
I have tried to reconnect with no luck. 
I have turned off the router, I have taken the plug out of the mains. I have held down the two arrow buttons. Done everything... 

yet still it is not connection to the internet. 

[Tom-W19]

Hi @Jessj85 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lukeo115]

I have been having the same problem and need help. Thanks

[Lisa-P1987]

Hi there @Lukeo115 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147