Can’t connect to broadband

[Aliceflo]

Our internet  was activated yesterday however it won't work. The box is on with both the power & WiFi light on. It just keeps coming up saying there is a connection error. I have gone around the houses with all the troubleshooting pages but nothing it working and I'm starting to get abit impatient because it is not making sense. If someone could point me in the right direction that would be fab! Thanks in advance 

[Highlinder]

@Aliceflo  You have no internet light or voice light is orange or off?

[Chrisee]

@Aliceflo if the internet light isnt on then the activation has not happened. This can happen where Openreach hit a snag so you need to talk to Sky to find out what has happened.I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Aliceflo]

The voice light isn't on at all - just the power light which is green & the WiFi one which is green. 

[JimM1]

@Aliceflo As a new customer with a new Black SR203/4 router from sky, take a quick look at the serial number is it DE or D2 for the starting part off the number? Do not publish the number you see just the first 2 digits and UK or ROI where you are based? Just trying to eliminate a possible issue.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Aliceflo.