This discussion topic has been answered Discussion topic: Can’t connect phone to Sky Hwb
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Message posted on 25 Aug 2024 01:22 PM
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Hi, we have just had Sky Q and talk, which we should receive and send phone calls through the internet. There isn't anywhere on the Hub to plug the telephone in. The hub serial number is ER115. Have I got the wrong hub? My confirmation letter stated that I would have a 4.2 hub. Kind regards Aly
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Message posted on 25 Aug 2024 01:40 PM
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@AlyKJ The ER115 is an old router. The least you should have been sent was the Sly Broadband Hub. If you have calls that go through VOIP. This can be checked in plugging your phone into the normal phone socket and if you get a dial tone then it has not changed. If you get nothing then you will need to call Sky.
If you have found this solution helpful please tick this as the answer.
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Message posted on 25 Aug 2024 01:25 PM
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I think we’ve been sent the wrong sky hub
Hi, we have just had Sky Q and talk, which we should receive and send phone calls through the internet. There isn't anywhere on the Hub to plug the telephone in. The hub serial number is ER115. Have I got the wrong hub? My confirmation letter stated that I would have a 4.2 hub. Kind regards Aly
Message posted on 25 Aug 2024 01:25 PM
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Re: Can’t connect phone to Sky Hwb
Are you new to sky or an existing customer?
What broadband package do you have? Superfast fttc or ultrafast fttp?
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
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Message posted on 25 Aug 2024 01:26 PM - last edited: 25 Aug 2024 01:33 PM
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Re: Can’t connect phone to Sky Hwb
@AlyKJ wrote:
The hub serial number is ER115. Have I got the wrong hub?
A Q Hub (ER110/115) would be incorrect for Sky Talk Internet Calls as it doesn't have a BT jack socket or an internal analogue telephone adapter. The appropriate hardware is a Sky Broadband Hub or Max Hub.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 25 Aug 2024 01:30 PM
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Re: Can’t connect phone to Sky Hwb
Hi. I'm an existing customer. I think the problem is that we have Sky talk and the calls should go through the internet. Our confirmation letter said we'd have a 4.2 hub but ours is serial codeER115 and doesn't have anywhere to ok g the phone in. It looks like we have been sent the wrong hub.
Kind regards Aly
Message posted on 25 Aug 2024 01:33 PM
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Re: Can’t connect phone to Sky Hwb
@TimmyBGood I've tried to call but can't get past the automated messages
Message posted on 25 Aug 2024 01:33 PM
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Re: Can’t connect phone to Sky Hwb
What does it say in my orders in your my sky app?
What is the reason for the new hub, upgrade to ultrafast etc?
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on 25 Aug 2024 01:40 PM
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@AlyKJ The ER115 is an old router. The least you should have been sent was the Sly Broadband Hub. If you have calls that go through VOIP. This can be checked in plugging your phone into the normal phone socket and if you get a dial tone then it has not changed. If you get nothing then you will need to call Sky.
If you have found this solution helpful please tick this as the answer.
Message posted on 25 Aug 2024 01:40 PM
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Re: Can’t connect phone to Sky Hwb
We upgraded to Sky Q and super fast broadband with talk through the internet.
the order does say 4.2 hub. So it does look as though we've been sent the wrong one.
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