Can I use my old hub with fibre - Half complete fibre installation

[Mycle]

Hi - I've had a somewhat troublesome process of getting my broadband upgraded to fibre.  Finally today Openreach came and installed the Optical Network Terminal.

I have an existing Sky Q hub, but have not been sent any new equipment by Sky.  Teh Openreach engineer said that the existing hub might not work with the ONT, so he plugged it back into the old phone point, tested it was still working and left, advising us to call Sky.  A couple of hours later, the broadband stopped working.  I can't get any answer from Sky despite waiting on hold for nearly an hour.

Can anyone help with what I can do in the short term?  How can I get a new hub from Sky?  Can I use my old hub with the ONT?  I'm pretty technical and happy to set up equipment myself if I knew what I needed.

[Chrisee · Accepted solution]

@Mycle if you already have the Sky Broadband hub model number SR203 you have the right hub just connect an ethernet cable from the ONT to port 4 on the hub. If you have an older ER110 or ER115 it might work connected in thecsame way but you need to talk to Sky to get the SR203csent out as you will need thst for the phone service.

[cookiemonsteruk]

@Mycle 

Your sky q should work with the ethernet plugged from the ont to lan port 2 on the sky q hub however it doesn't have a telephone port

[Mycle]

Thanks - I have an old ER11* model, so that doesn't sound optimistic.

Is there a way I can get sky to send me a broadband hub without waiting on the phone forever?

[Mycle]

Thank you!  I will try it out and mark as answered if it works.

[Chrisee]

@Mycle I have escalated your post tona team whobsupport the forum who will invite you onto an online chat through the forum where a chat icon will appear. Sky are having phone issues today so hopefully they can helpmyou.

[Mycle]

@Chrisee Thank you!

A bit ironic that Sky are having phone issues 😉

[Chrisee]

@Mycle issues happen especially in highly complex set up like Sky's that routes hundreds of thousand calls daily to literally thousands of agents

[Mycle]

Thank you @Chrisee and @cookiemonsteruk   Using the old router has worked so I'm up and running for now. Once I can get through to Sky I'll ask them to send me a broadband hub too. 

thank you!