No internet

[sazzy116]

Had no internet now since about 2pm it just stopped working switched everything off and on soany times and nothing to say I'm annoyed is an understatement I pay £88 a month for this crap definitely time to look into switching providers 

[Daniel0210]

@sazzy116 

Anything showing here?  

https://www.sky.com/help/servicestatus

Have you run the broadband test? If so does it show any local issue?https://www.sky.com/servicechecker

[Highlinder]

@sazzy116 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[S724]

I live in south Tyneside and have no internet connection since yesterday afternoon, they are saying there is an outage in my area? And it will take days to fix apparently, the bill I pay for the fasted connection is a joke, when will this be fixed? [content removed]

Moderator note: tag removed as it is a members username

[Daniel0210]

@S724 

As customers like you we can't tell you when it'll be fixed. Openreach are responsible for investigating and fixing and they 'aim' to fix in two working days. 

This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

By the way the person you've tagged is a customer who made an unfortunate choice of tag name. 

[sazzy116]

Tried all that and nothing engineer apparently booked but heard nothing and it has been off since Friday lunchtime 

[Daniel0210]

@sazzy116 

You won't hear anything over the weekend. Openreach don't work on domestic faults on weekends and their target fix time is two working days from it being reported. 

[GD1]

@S724  Please be aware you not tagging sky in your post that is a random user id.