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Discussion topic: Call from sky about problem

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This message was authored by: Trishamcd4

Call from sky about problem

Has anyone else had sky call offering discount and compensation in the last few days?
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This message was authored by: GD1

Re: Call from sky about problem

Posted by a Superuser, not a Sky employee. Find out more

@Trishamcd4  What kind of discount and Sky would not call out of the blue offering compensation, more so if you've never raised an issue in the 1st place

 

Its likely to be scammers after personal info, did you provide them with any details?

 

Please see this help guide https://www.sky.com/help/articles/fraud-scams-start

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: caesarome

Re: Call from sky about problem

Posted by a Superuser, not a Sky employee. Find out more

@Trishamcd4 

Calls out of the blue are highly likely to be a scam designed to capture your account details so they can order phones and tablets via it, if you gave them no details then you will not have any issues. If you did and a device turns up do not hand it over to a courier that then turns up to collect it as you need to call Sky about this who will give you advice abour returning it.

 

Also change your account password:

https://id.sky.com/change/password

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This message was authored by: TimmyBGood

Re: Call from sky about problem

Posted by a Superuser, not a Sky employee. Find out more

@Trishamcd4 wrote:
Has anyone else had sky call offering discount and compensation in the last few days?

100% a criminal scam attempt. 

 

ISPs don't offer any such thing proactively.

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