Cable arrived, but no HUB

[Gerryboy67]

Hi. Three weeks ago, I ordered the upgrade to Full Fibre Gigafast. I have an engineer visiting on the 15th (A week today). Yesterday, I received a thicker cable, but no new hub. Do I need an upgraded HUB and does it come separately? Thanks In Advance. PS I will need an ONT in my flat. Will the engineer install that next week? TIA

[cookiemonsteruk]

@Gerryboy67 

What colour router do you have at the minute?

You should get the router up until the day before activation date

[Gerryboy67]

Hi. I have a white router at the moment. Thanks, Gerry

[cookiemonsteruk]

@Gerryboy67 

Are you with sky already with an ont installed ?

The ethernet cable (conversion kit)  is all you need  the white hub is the latest router for 1000Mbps ultrafast.  If you don't already have an ont then that will be installed on the actitation day

[Gerryboy67]

That's terrific, my friend. I have a very old ONT, which, after the engineer visits, will hopefully be thrown away. The thicker cable arrived yesterday and fits in my current hub but not the wall. Thanks for your help. 

[cookiemonsteruk]

@Gerryboy67 

That is strange that it doesn't fit in the existing ont .  I guess they will change the ont otherwise there is no need for an engineer visit.  

[Gerryboy67]

OK, thanks. Is there an easy way to contact SKY/Openreach to make sure the engineer is aware that I'll require a new ONT and the visit is still scheduled?

[cookiemonsteruk]

@Gerryboy67 

Call sky on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland