Business Router showed red light crashed and now have very slow internet

[trevordeveloper]

Hi,

As per the title we have a Business Broadband router (BR440 model) and all was well it was working fine allowing for speeds around 70mpbs/20mpbs download & upload but after the issue where a red light came on then the router crashed and rebooted the speeds have not returned.

At best we get 11mbps/5mbps download/upload latency is higher as well and it looks like we switched to a slow DSL connection?

The router seems fine doesn't have too many connected devices (mostly 5g wifi and a few 2.4g) but today it had another issue red light flashed then orange light as well and the router recycled itself. 

Logs show the following:

Line 0: xDSL link down 	2026/1/11 19:22:58	Warning
Line 0: xDSL G.994 training 	2026/1/11 19:23:23	Warning
Line 0: VDSL G.993 started 	2026/1/11 19:23:34	Warning
Line 0: xDSL link down 	2026/1/11 19:23:53	Warning
Line 0: xDSL G.994 training 	2026/1/11 19:24:06	Warning
Line 0: VDSL G.993 started 	2026/1/11 19:24:16	Warning
Line 0: xDSL link down 	2026/1/11 19:24:36	Warning
Line 0: xDSL G.994 training 	2026/1/11 19:26:19	Warning
Line 0: xDSL link down 	2026/1/11 19:26:23	Warning 

Any ideas.

Thanks in advance.

[trevordeveloper]

Seeing this in the status page:

xDSL status
DSL Link Status: CONNECTED
CRC Errors: 0
FEC Errors: 0
SRA: ON
Attenuation Up: 0 dBm
Attenuation Down: 499 dBm
Power Upstream: 133 dBm
Power Downstream: 133 dBm
Error Received: 0
Error Sent: 60
Upstream Rate: 1.497 Mbit/s
Downstream Rate: 11.834 Mbit/s

[GD1]

@trevordeveloper  You will need to call Sky Business as this is a community of Domestic customers.  https://business.sky.com/s/