Builder has knocked off our wall connection

[jordanwsadler]

We are having some work completed on our house and one of our builders and knocked off the wall connection, exposing the wires and disconnecting it.

Our WiFi now, no longer works.

How can I go about getting an engineer over to take a look at the issue and fix it?

[SKY1992bf]

@jordanwsadler  by calling sky 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150

[jordanwsadler]

Thanks - unfortunately I am in France for the next 3 weeks and was hoping to get it seen to whilst I am away.

[TimmyBGood · Accepted solution]

@jordanwsadler 

As the account holder you need to log the fault, go through a telephone diagnosis and arrange access to the property.