Buffering on video calls

[Lily27]

I have a good WiFi  broadband connection, with Sky Superfast, except when I am using any of the video conferencing platforms for work. Then, I have frequent buffering and disconnection. The hub is in my room, so distance isn't an issue. Can anyone advise please? Is it likely to be my laptop, or an issue with Sky? 

Thanks

[mae-3]

@Lily27 

A post of the router stats would be useful, as are details on whether the laptop supports wireless on the 5Ghz band.

[Lily27]

@Lily27 I'll try and attach the router statistics.

The laptop does support 5Ghz band.

Thanks for any help you can give.

[Lily27]

@mae-3 

The laptop does support 5Ghz band. Thanks for any help you can give @mae-3 

[mae-3]

@Lily27 

To post the router stats follow the instructions right to the end:-

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717 

[Lily27]

@mae-3 

Router Statistics

System Up Time: 722:21:05

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 161964848 418036893 0 210210 5470090 722:19:18 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 198231113 77628469 33 1308956 105641 722:19:06 WLAN (5 GHz) Up 233691271 90482082 0 4677091 113073 722:18:48

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 20000 Line Attenuation (dB) DS1:11.6    DS2:27.1    DS3:42.5 US0:4.2    US1:21.6    US2:32.7 Noise Margin (dB) DS1:6.5    DS2:6.4    DS3:6.4 US0:6.3    US1:6.3    US2:6.2

[jamesn123]

@Lily27 

Its possible you are getting WiFi interference, this can heavily impact latency sensitive applications like voice/video calling.

For starters i would give your hub a reboot as it has been up for a while.