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Discussion topic: Buffering and slow loading on MacBook Air

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This message was authored by: Mitch63

Buffering and slow loading on MacBook Air

I have Sky 300 Broadband package.  Usually good enough for TV and two  laptops.  But recently there is slowness on the Macbook Air and buffering - all times of day.  Never had this before even with reduced speed Broadband.  Tests find download speeds as expected.  And I do not have this issue on TV and other work laptop.   Any suggestions?  Could it be a laptop issue?  Or is it that the network has become busier?  Or something else?

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This message was authored by: Me134

Re: Buffering and slow loading on MacBook Air

Posted by a Superuser, not a Sky employee. Find out more

@Mitch63 wrote:

I have Sky 300 Broadband package.  Usually good enough for TV and two  laptops.  But recently there is slowness on the Macbook Air and buffering - all times of day.  Never had this before even with reduced speed Broadband.  Tests find download speeds as expected.  And I do not have this issue on TV and other work laptop.   Any suggestions?  Could it be a laptop issue?  Or is it that the network has become busier?  Or something else?


The fact that it's just the one laptop points the finger firmly at itself most probably. Is it also a work laptop? Is a VPN in use? Is the other laptop also a Macbook Air?

 

300Mbps is more than adequate for that use by the way, download speeds don't affect internal wifi speeds.

**********************************************************
Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

This message was authored by: Me134

Re: Buffering and slow loading on MacBook Air

Posted by a Superuser, not a Sky employee. Find out more

@Mitch63  From an earlier post by @jamesn123 

 

Try disabling Sky Shield & iCloud relay.

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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This message was authored by: Mitch63

Re: Buffering and slow loading on MacBook Air

Thanks. Yes it is unusual that only one device.  The Macbook Air not a work laptop.  Other one is a work.  Not aware of a VPN but will check this out

This message was authored by: Me134

Re: Buffering and slow loading on MacBook Air

Posted by a Superuser, not a Sky employee. Find out more

@Mitch63 wrote:

Thanks. Yes it is unusual that only one device.  The Macbook Air not a work laptop.  Other one is a work.  Not aware of a VPN but will check this out


Try the solutions given by James first perhaps, I only found it after replying initially.

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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