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Discussion topic: Buffering Tv Picture

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This message was authored by: Sinnered

Buffering Tv Picture

Since we've got Sky all of our teles, 1 x Sky Glass, 2x Sky Stream Pucks, seem to buffer on the picture.

Worse in apps so assuming it's something to do with signals. However, even standard tele, the picture will continuously pause & the sound continue until it catches up with itself.

Happens on average twice every 10 mins, unbelievably irritating.
Other than resetting our box & the pucks every day, Any suggestions?

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This message was authored by: peter-marlow+1966

Re: Buffering Tv Picture

Posted by a Superuser, not a Sky employee. Find out more

What  is your  broadband speed, sky remand  for the sky glass tv  to watch  in uhd a minimum  of  35mps  and hd channels  25mps  and the same for the puck, you can see what speeds you are getting  on both by opening Netflix going to help opening that  and  running  check  my  network to see what  they speed is also the more devices that you have connected to the Internet the more  the signal  is weaked  to each device, over the wifi,and where possible  a ethernet connection  is more  stable  than WiFi, I have  two  55inch  sky glass tvs a puck, 43inch  lg tv sky live camera,  smart meter, freesat, Xbox,  laptop, tablet, 3 mobile phones, 3 alexas, home p c and have had no problems, i am on  gigafast broadband 900mps full fibre to the property so that helps, I am just a fellow customer like yourself on here as we all are on here we are nothing to do with  sky

P c marlow
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