Discussion topic: Broken unit
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Message posted on 26 Jul 2026 12:54 PM
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Broken unit
at least twice a day I have to unplug my broadband box and connection wait three minutes plug it back in and hope that my Wi-Fi works again. I understand there are issues but I don't think I should be doing this every single day. Please can you arrange a delivery of a new box and collection of the broken box,
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Message posted on 26 Jul 2026 03:58 PM
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Re: Broken unit
@Mikeyboy wrote:at least twice a day I have to unplug my broadband box and connection wait three minutes plug it back in and hope that my Wi-Fi works again. I understand there are issues but I don't think I should be doing this every single day. Please can you arrange a delivery of a new box and collection of the broken box,
We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub
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