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Discussion topic: No internet connection

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This message was authored by: EmilyCheal

Message posted on ‎26 Jul 2026 03:51 PM

No internet connection

We have no internet connection- we have rebooted the sky box and router but the internet light is still orange. 

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Avatar for Me134
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Superuser
This message was authored by: Me134

Message posted on ‎26 Jul 2026 03:54 PM

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more
@EmilyCheal wrote:

We have no internet connection- we have rebooted the sky box and router but the internet light is still orange. 

Have you ran the checkers at all?

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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