Broken cable

[Brielle88]

Hi I've accidentally broken the cable which connects the box to the phone connector in the wall. I have no WiFi and it seems to only accept a certain open reach connector. I need a new cable? How do I get one I seem to get nowhere on the phone 

[bemak187]

If you mean the one which connects the sky router to the socket on the wall you need an RJ11 to RJ11 cable.  You should be able to find one on amazon for a few pounds.  Get the shortest one that still meets your needs as a longer cable can slow the connection.

[Skull+Treaty · Accepted solution]

@Brielle88 

If you're connect to one of the below sockets:

Sounds like you need an RJ11 to RJ11 cable:

Available in DIY stores, larger supermarkets or places like Amazon

[Brielle88]

Thanks people x

[Shauna]

My cable has been broken for 3 weeks now I've tried the app email and phoning I even had an engineer out and he said he couldn't fix it he would get someone else out and there still hasn't been anyone out I'm still being charged for wifi but no working wifi in the house 

[dmy24]

Hi there, I have escalated your post to Sky, look out for a blue chat bubble when an adviser invites you to a chat. 

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Highlinder]

@Shauna I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

You can find out more information about this process from the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[millimaiif]

have you found a solution? i'm having the same issue 😞 

[Chrisee]

@millimaiif see my reply to your other post.