Broken FTTP service

[wh12345]

Can anyone in Sky help in less than 3 days? I have broken FTTP service, so no Internet or TV. Sky support just want to know what lights are on and keep resetting.

Refuse to connect me to a manager or network support.

So can't work, can't do home work and can't even watch TV.

[Maximusuk2]

@wh12345  same for over a day now. Hub lights all on and that's all they're bothered about.

[Highlinder]

@wh12345& @Maximusuk2  Are there any red lights showing on the ONT or are they all green?

[Maximusuk2]

@Highlinder  they're all green, as on router too