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Discussion topic: Broken FTTP service

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wh12345
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This message was authored by wh12345 This message was authored by: wh12345

Broken FTTP service

‎16 Sep 2024 05:03 PM

Can anyone in Sky help in less than 3 days? I have broken FTTP service, so no Internet or TV. Sky support just want to know what lights are on and keep resetting.

Refuse to connect me to a manager or network support.

So can't work, can't do home work and can't even watch TV.

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Maximusuk2
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Re: Broken FTTP service

‎16 Sep 2024 05:22 PM

@wh12345  same for over a day now. Hub lights all on and that's all they're bothered about.

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Highlinder
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Superuser
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Re: Broken FTTP service

‎16 Sep 2024 08:23 PM

Posted by a Superuser, not a Sky employee. Find out more

@wh12345& @Maximusuk2  Are there any red lights showing on the ONT or are they all green?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Maximusuk2
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Re: Broken FTTP service

‎16 Sep 2024 09:32 PM

@Highlinder  they're all green, as on router too

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