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Discussion topic: Broke wire to Main socket

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Jerome07
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This message was authored by Jerome07 This message was authored by: Jerome07

Re: Broke wire to Main socket

Spoke to someone in tech support thanks 

This message was authored by millimaiif This message was authored by: millimaiif

Re: Broke wire to Main socket

if you haven't found solution! 

it's a telephone wire that connects wifi to lan 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Broke wire to Main socket

Posted by a Superuser, not a Sky employee. Find out more

@millimaiif wrote:

if you haven't found solution! 

it's a telephone wire that connects wifi to lan 


@millimaiif not sure what you mean.

 

Howevver if the broken cable is before the telephone socket or Openreach box you have to talk to Sky who will either send one of their own engineers or one from Openreach.

 

If its the cable from the phone socket to the Sky Hub (suspect thst is what you meant by Wifi)  these are easily bought locally if you are on broadband using copper line look for a cable described as "dsl cable" which has rj11 connectors. If on fibre you will need a simple ethernet cable (rj45 connectors) which plugs into the ONT unit and the hub ethernet port labelled as number 4. The LAN ethernet connections are the other 3 ports. 

If its the hub's power lead Sky will have to swap out the whole unit as thry don't hold spares.

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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