Broadband

[Stacey-T]

My broadband started off at £20 something a month then went up to £30 something a month now your upping it to £40 something a month. I haven't received a email to state why the payment increase. I am paying nearly the same price for my glass tv package. Not happy to pay £40 something just for Internet 

[TimmyBGood]

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@Stacey-T wrote:

Not happy to pay £40 something just for Internet 

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That would be a typical out-of-contract price from any Openreach ISP: their pricing is largely dictated by the wholesale cost they pay themselves.

To get a lower rate you would need to negotiate a new minimum term with Sky or switch supplier.

[Stacey-T]

I was told the price wouldn't change for 2 years..I have only been with them for over a year and the price has changed twice. 

[TimmyBGood]

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@Stacey-T wrote:

I was told the price wouldn't change for 2 years..

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I'm afraid that would usually be incorrect: almost all Sky Broadband contracts, like those from other ISPs, have an annual price increase.

[jamesn123]

@Stacey-T 

What the agent probably meant was that your package offer price wouldnt change for 2yrs as you would be in a minimum term contract. However all packages from all ISPs are subject to the yearly price increase in line with RPI.