Fibre broadband 150MB

[Martinwilliams]

We had fibre broadband 150mb upgrade a few weeks ago. Speed tests show 35-72MB. So nothing like what I'm paying for. I get weak signal/internet in our bedroom despite our all house guarantee. Videos/streaming or teams video calls get stuck with a spinning wheel worst that when I had previous sky broadband a few weeks ago. Plus since the upgrade my puck seems to be struggling more that it ever did. I've had to reboot it a few times. Streaming stalls/goes black. 

[TimmyBGood]

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@Martinwilliams wrote:

I get weak signal/internet in our bedroom despite our all house guarantee. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[jamesn123]

@Martinwilliams 

The 150mbps you pay for is via Ethernet, not WiFi. Even if you have the Sky WiFi Max addon its only 25mbps in each room.