Broadband

[Mountie]

Every day this week, my wife has complained that our sky glass failed during the day because of WiFi disruption. This morning our Hive hub display reads, no WiFi connection. Experience tells me that the WiFi will come back up in a few minutes. This doesn't satisfy any more as the problem seems to be getting more regular. The broadband that we receive is not nearly as good as we expected. The price that we pay for this broadband is above average but the service is below average. My wife insists that we change supplier. Why shouldn't I?

[Chrisee]

@Mountie loss of WiFi signal is not something Sky can do much about other than sell  you a package thst include extenders. WiFi is affected by the layout, type of construction and level of interference in your home. Each home presents different issues all Sky guarantee is the speed to your hub and while a single hub can provide  basic WiFi it us often insufficent for streaming video. There is a huge market for third party solutions or as I said Sky can sell you an add-on but each cost money unfortunately.