0

Discussion topic: Broadband won't work

Reply
Avatar for Natasha49
Level 0 icon
What's this?
This message was authored by: Natasha49

Message posted on ‎31 Aug 2024 11:24 AM

Broadband won't work

Hi my broadband won't connect 

Report post
Post 1 of 3
346 Views
0 Likes
Reply
Reply

All Replies

Avatar for Annie+UK
Level 16 icon
What's this?
Superuser
This message was authored by: Annie+UK

Message posted on ‎31 Aug 2024 11:28 AM

Re: Broadband won't work

Posted by a Superuser, not a Sky employee. Find out more
I have moved your thread to a more appropriate forum
I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Report post
Post 2 of 3
339 Views
0 Likes
Reply
Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎31 Aug 2024 01:01 PM

Re: Broadband won't work

Posted by a Superuser, not a Sky employee. Find out more

@Natasha49 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 3 of 3
310 Views
0 Likes
Reply
Reply