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Discussion topic: Broadband won't work

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Natasha49
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This message was authored by Natasha49 This message was authored by: Natasha49

Broadband won't work

‎31 Aug 2024 11:24 AM

Hi my broadband won't connect 

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Annie+UK
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Broadband won't work

‎31 Aug 2024 11:28 AM

Posted by a Superuser, not a Sky employee. Find out more
I have moved your thread to a more appropriate forum
Annie, I am Neurodivergent — FAQs: Sky Plus • Sky Stream
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Highlinder
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Re: Broadband won't work

‎31 Aug 2024 01:01 PM

Posted by a Superuser, not a Sky employee. Find out more

@Natasha49 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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