Broadband woes

[Tom-W19]

Thanks for escalating. We've sent an invite to @Romeo+W.

[JimM1]

@Romeo+W So you know, you are now in the escallated stage, do not let it slip by, 48hrs and you will be out. @Tom-W19 has set you up. Jim

[Romeo+W]

Many thanks. I tried replying on his invite but it said I can't send a message?

[JimM1]

@Romeo+W 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[JimM1]

@Romeo+W Just checking how you are getting on with the escallation?

[Romeo+W]

@JimM1 Tom has suggested I ask the members of the forum if the extender I use is compatible with the sr203. I have disabled the WiFi on the sr203 and run a cable to a Asus RT-AC86U WiFi AC2900 which handles the WiFi. 

[JimM1]

@Romeo+W Which mode of operation do you have the asus in?

[Romeo+W]

AP mode. 

[JimM1]

@Romeo+W And you are using it just because the SR203 is required for landline, is that correct?

[Romeo+W]

Yes. I use the sr203 for the phone and for supplying wired internet to the TV and Sky Q box. An ethernet cable runs to the Asus router which handles the WiFi. 

[JimM1]

@Romeo+W There is nothing wrong that i can see with what you have done, would double check that the asus is in AP mode for sure. Was there anything else that tom requested, and was he aware of all that you had done, especially the other posting that was the start?

[Romeo+W]

He said that they ran a line check and nothing showed up. He said that he wanted me to remove the Asus router as it's 3rd party equipment, leave it 24hours and they'll recheck the connection. I don't see the problem with the Asus router as there are other posts on here that say they're fine and they are used by many of the users. 

[JimM1]

@Romeo+W That is now the problem, you have to follow any requests, and with your last issue taking 1 week to show up, you are now in the catch 22. Are you sure that it was stressed you had the VOIP issue with the orange light?.

[Romeo+W]

It was mentioned by Tom. He said it was a known problem previously but they will only run a check again when there is no 3rd party equipment used in the hub setup. I have removed the Asus router for now. Sadly, the wife will have to go into the office as the WiFi signal from the sky hub isn't strong enough to reach her office upstairs. 

[Tudorblue]

Anyone else's internet work but cannot connect to The Xbox Network? I've tried everything on my Xbox one, it's something to do with my internet. Once in a while my Xbox will connect to the sky internet but more often than not, it won't connecting, siting internet issues, I've tried everything on my Xbox but it just will not connect to the Xbox network. Enough is enough now. Also, my internet keeps going off, happens at least twice a day.