Broadband / wifi is not functioning

[BCo1]

No wifi /broadband despite everything apparently looking like it is connected and at full signal / strength. Cannot download programmes from sky q or Netflix - everything just hangs at 1% downloaded. No functionality on wifi across any other devices - having to use our data on our mobiles for connectivity in our own home.

Had to abandon working from home on Friday as normal due to the connectivity issues. 

Possibly connected to the global IT issues?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Margaret28]

Problem with broadband