Broadband upgrade

[Dougie7]

I have already got sky broadband full fibre and l want to upgrade the speed l get. How long does it take to upgrade? When does my bill for broadband change?

[jamesn123]

@Dougie7 

Speed changes usually only take 24-48hrs, billing would start on the same day 

[Dougie7]

I just paid my last broad band bill, what happens will that?

[jamesn123]

@Dougie7 

Nothing, if a bill has been issued and paid then billing for the speed upgrade starts on the day you complete the upgrade and you will be billed from that point, not from previous bills.

[Dougie7]

So, l have to pay for the same month twice?

[jamesn123]

@Dougie7 

No. If your last bill was say 24th Sept and you upgraded today your next bill on the 24th October would be at the cost of the upgraded package but worked out pro rata for any days of that month that were missed.