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Message posted on ‎13 Nov 2025 12:08 PM

Broadband updgade equipment received

Our broadband is being updgraded fron super fast to full fibre.  Equipment was arriving today  - we have only been sent a cable....  I was expecing a new hub, but does this mean our old kit (hub and booster) will still work with the updgrade and we don't need a new one?

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Message posted on ‎13 Nov 2025 12:31 PM

Re: Broadband updgade equipment received

Posted by a Superuser, not a Sky employee. Find out more

@nick_staf  If you have a Sky Max or Sky Broadband hub then all you need is the ethernet cable, a ONT will be installed for the Full Fibre service.

 

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Message posted on ‎13 Nov 2025 12:30 PM

Re: Broadband updgade equipment received

Posted by a Superuser, not a Sky employee. Find out more

@nick_staf 

Do you currently have the black Broadband hub? That apparently should be compatible with FTTP by using an ethernet cable, If current customers don't opt to add a WiFi Max subscription the cable (described as a conversion kit) is what is sent out.


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Message posted on ‎13 Nov 2025 12:31 PM

Re: Broadband updgade equipment received

I think that will be it then.  Yes we do - and it is an ethernet cable we have been sent.

 

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This message was authored by: GD1 Answer

Message posted on ‎13 Nov 2025 12:31 PM

Re: Broadband updgade equipment received

Posted by a Superuser, not a Sky employee. Find out more

@nick_staf  If you have a Sky Max or Sky Broadband hub then all you need is the ethernet cable, a ONT will be installed for the Full Fibre service.

 

GD1_0-1695661803606.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎13 Nov 2025 12:38 PM

Re: Broadband updgade equipment received

thank you.  

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