Broadband strength weak and phone

[Chuckzy]

I signed up to Sky in May 2024 for an 18 months contract broadband service and a phone line. The phone was never delivered from inception. The network doesn't reach all the rooms at in a good strength. Each time I tried to call the help line, it's the machine that never gets to resolve my issues that respond to me. Honestly, I'm tired of trying. What can I do?

[TimmyBGood]

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@Chuckzy wrote:

The phone was never delivered from inception. 

Sky doesn't provide landline telephone handsets.  Are you saying the voice call service wasn't activated?

[TimmyBGood]

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@Chuckzy wrote:

 The network doesn't reach all the rooms at in a good strength. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Chuckzy]

I have tried phoning several times and it ends up with chat with a machine that does not understand the communication. Speaking to an agent that can understand the problem and profer an appropriate solution will be best.