GL11 Broadband Down

[KarinaMurgel]

Thank you for your answer. Outage started at 1am but Sky does not answer the phone until 8am. Clock already missed a few hours.

[Alreadcheesedoff]

Nothing working for me either. Nowhere to report, though sky have sent a text saying broadband down.

[OnlyDaz]

Broadband still down for me in Stonehouse area. I imagine they're trying to fix it. Crazy it's going on this long though. 

[TimmyBGood]

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@KlunkerKingUK wrote:

Note that the recorded message saying "there is a problem at the local telephone exchange" was a reply to a mobile call, so how did they know where I was calling from

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Either from cellular signal triangulation or because your mobile number is listed in your Sky Broadband account details and they cross-referenced your address with a known outage.

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@KlunkerKingUK wrote:

and is despite their online"Service Checker " saying everything is fine and dandy...! 

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The Service Checker is frankly rubbish...

[KarinaMurgel]

Website now acknowledges the issue bit estimates up to 2 working days to fix it 😞

[TimmyBGood]

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@KarinaMurgel wrote:

estimates up to 2 working days to fix it

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That's generic wording based on the Openreach target for domestic broadband.  It will be unrelated to the specific cause of the outage, and so could be entirely inaccurate.

[KlunkerKingUK]

Ours has just come back on in the last five minutes... (GL5 Bisley Old Rd, Stroud)

[Kerry777]

Anybody else down again? Happened almost exactly this time last night, then came back around 1pm this afternoon. Now we're down again GL5 

[Lou9019]

Internet has dropped again 2nd night in a row now gl11 area 

[Abeese]

The Internet has gone down again so no phone line or tv come on sky not the first time 

[Bendle]

Went down on the 2nd Feb and down again on the 3rd Feb, absolutely bloody ridiculous!

Guaranteed 67mbps and we're only just getting 20mbps conatantly. Also got the Sky Max router but having nothing but issues with that as well. About time they bring fibre optic to the area lol 

Always seems to go down around 1am funnily enough. Also in the GL5 area

[Sephrenia]

Down here again in GL5 1 too - Stroud - incredibly frustrating 😤

[Kerry777]

Went down about 1.30am... just like last night! Weird

[Crpldr]

Yes all dead Sky checker says no problems but no Internet GL11.

[Kerry777]

We have fibre here where I am in GL5 lol but still down! Are you in town? I know they didn't have fibre there last year or so, but saw some open reach work this year so thought maybe finally was being installed!