Discussion topic: Broadband stopped with Green light flashing
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 14 Sep 2025 12:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Broadband stopped with Green light flashing
Hi
Seems that Sky customers issue with broadband suddenly stopping is still ongoing. Just before midnight while watching a program, my internet suddenly stopped and the light on the hub started flashing green. I turned it off a few times but didn't reset anything, still no Internet with flashing light. Is there a quick fix to this apart from waiting tomorrow morning to call Sky? Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 14 Sep 2025 05:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Broadband stopped with Green light flashing
@Nw26 this page explains what the lights on the hub mean https://www.sky.com/help/articles/hub-lights-explained-start
If the issue hasn't cleared this morning call Sky but it is possible that the network has been taken down for essential maintenance so your hub cannot connect. This work is always done overnight to cause the minimum inconvenience.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 16 Sep 2025 01:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Broadband stopped with Green light flashing
Thank you for your advice @Chrisee.
I did call Sky and was told it was highly likely the issue is with the socket on the wall rather than the hub. BT Openreach Eng'r came this morning and managed to fix the problem straight away. It was the connection outside that came lose.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page