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Discussion topic: Broadband speed really really slow

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This message was authored by: Barneyt1cmon

Broadband speed really really slow

Our broadband speed is awful tonight we've stopped watching on demand as it's just cutting out. We've checked the speed thrice and sky are saying it's fins....🧐

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This message was authored by: caesarome

Re: Broadband speed really really slow

Posted by a Superuser, not a Sky employee. Find out more

@Barneyt1cmon 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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