Broadband speed not upgraded

[Neillou]

Hello spoke to your team about upgrading my broadband speed from 35mbps to minimum 55mbps was told it will be done today monday still running old speed.

[Highlinder]

@Neillou Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

So what you had been on was superfast 35 and wanted to move to the normal superfast. Could you fill in the form below and submit it. Then take a screenshot hiding the private information in the top-left corner post the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome