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Discussion topic: Broadband speed guarantee

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Avatar for Lauravic
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This message was authored by: Lauravic

Message posted on ‎12 Apr 2024 12:46 PM

Broadband speed guarantee

How do I go about claiming in the broadband guarantee. Iv just had open reach out and they have confirmed my broadband has been running well under the minimum guarantee for a while

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎12 Apr 2024 03:39 PM

Re: Broadband speed guarantee

Posted by a Superuser, not a Sky employee. Find out more

@Lauravic see https://www.sky.com/help/articles/sky-fibre-speed-guarantee normally Sky will contact you if speeds are below the guaranteed minimum for 3 days but you can call them but check in the My Sky first.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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