Broadband speed diabolical

[Andy1801]

Paying for sky fibre and it's seeing less that 10mbs download, sometimes as low as 0.2mbs. nothing will load. Run multiple tests on sky website always says fine 150mbs. Which is clearly a lie. It's been like this for days now, it needs addressing and sorting out.

[cookiemonsteruk]

@Andy1801 

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Andy1801]

System Up Time: 18:48:01

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 9482025 23885690 0 101788 4574899 14:24:32 LAN Up 10169404 4503880 11 2647028 31528 18:48:01 WLAN (2.4 GHz) Up 969121 523036 0 3673701 22045 18:46:09 WLAN (5 GHz) Up 27307483 5103865 0 0 91231 18:46:08

---

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

[Andy1801]

 

[Andy1801]

 

[Andy1801]

 heres what it's done again just now. @cookiemonsteruk 

[Chrisee]

@Andy1801 the speeds on your hub look fine but given you have a full fibre connection the speed shown in the stats of 160Mb/s down is not something that is measurable by the hub so we assume Sky paste in a value. However. I note one of your speed tests shows a realistic connection speed of over 140Mb/s  which seems to indicate that your line is correctly configured.

Assuming those tests were run in the same way that points to an issue and I wonder if you have a connection to a port which is misbehaving. Powering down your hub for at least 60 minutes should switch ports.  If the fault clears that was the issue. If it doesnt it needs raising with Sky but before doing that be prepared for the standard challenge around wifi speeds so runntgectests over a direct ethernet connection.

[Andy1801]

@Chrisee have you looked at them all?

Two out of three of the speed tests are <1mb/s download. 

There is a serious issue with it, it's so up and down it can't be right 

[Chrisee]

@Andy1801 of course I looked at them all and I agreed you had an issue.