Broadband speed is really low and I'm getting no help

[POPPET]

my broaudband went from 60 MB to 13 MB it has been like that for weeks they say nothings wrong but slow connection [content removed]

Moderator note: subject of thread updated to better reflect the conversation and wording removed.

[Tom-W19]

Hi @POPPET 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @POPPET . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks