Broadband slow and now phone out of order.

[DEPP]

I reported by broadband was slow and an engineer was supposed to visit or sort out the fault today between 1 and 6pm. I've not seen or heard from any engineer not even a text message to give further info. My phone is still out and broadband slow.

Any one able to tell what's going on with Outreach or in my case "Noreach"

Cheers

[Highlinder]

@DEPPTo get any further updates you will need to contact Sky if you are able to do so. They are the only ones that can give you any updates on what is happening.

[DEPP]

I have now been advised this morning by "text" from Openreach, " due to circumstances beyond our reach, we are sorry to have missed your appointment, please choose from the following options for a new appointment ".

Considering that if I were to break the original appointment by not being in I will get charged £25 how do I charge Sky/Openreach my 5hours wasted . Also my extra time for the supposedly new appointment?

Cheers

[Highlinder]

@DEPPYou will have to contact Sky and see when they can arrange this for you.