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Discussion topic: Broadband shield settings not working - "Your Sky Broadband isn't active just yet"

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Avatar for RicciK
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This message was authored by: RicciK

Message posted on ‎11 Apr 2024 08:00 AM

Broadband shield settings not working - "Your Sky Broadband isn't active just yet"

Been a customer for 19 years but suddenly Broadband Shield isn't working as my broadband "isn't active yet"!!

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎11 Apr 2024 08:19 AM

Re: Broadband shield settings not working - "Your Sky Broadband isn't active just yet"

Posted by a Superuser, not a Sky employee. Find out more

@RicciK check you are signing in with the correct Sky id if you are give Sky a call as they have to check your account set-up which often takes a few days as a back office team is required.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎11 Apr 2024 11:09 AM

Re: Broadband shield settings not working - "Your Sky Broadband isn't active just yet"

Posted by a Superuser, not a Sky employee. Find out more

@RicciK  This is a known issue and is being worked on to get a fix in place and sky are aware of this. Post 33 of the thread in link below.

This thread 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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