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Discussion topic: Broadband shield not activated

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This message was authored by Colins119 This message was authored by: Colins119

Broadband shield not activated

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I'm a new Sky customer since middle of august for broadband, which has been working fine since the router was set up. However when I went to change the broadband shield settings the website states to 'come back when broadband is activated'. I've seen a few posts on this forum that show as resolved, but not the solution itself, please could someone advise how to fix this? Picture attached shows the issue


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Broadband shield not activated

Posted by a Superuser, not a Sky employee. Find out more

@Colins119  It is something that has to be done backend. So give Sky a call tomorrow and explain to them what is going on and they should be able to help you. Is this the same on the Sky app as well as on the .com website?

If someone has helped give them Like.

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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Broadband shield not activated

Posted by a Superuser, not a Sky employee. Find out more

@Colins119  It is something that has to be done backend. So give Sky a call tomorrow and explain to them what is going on and they should be able to help you. Is this the same on the Sky app as well as on the .com website?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Colins119
Topic Author
This message was authored by Colins119 This message was authored by: Colins119

Re: Broadband shield not activated

Thank you. I didn't get round to calling Sky and asking for the change as life took over, however the website product settings now show as active and able to edit. Not sure what changed, but I appreciate the help 

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