Broadband service has been down since this morning

[MSK57]

Our Broadband service went down at around 08:30 this morning, issue still presists despite the website claiming there are no know service outages at the moment. 

[JimM1]

@MSK57 It is always possible that it is just the line, your hub etc with the issue, what hub do you have and what are you seeing.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Daniel0210]

@MSK57 
If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[Surfer20]

Our broadband and wifi is also down, but the service checker says every is fine 

[Daniel0210]

@Surfer20 

As stated above it doesn’t necessarily disclose a problem instantly and it takes a while to update. 

[Garyyy85]

I have the same issue.. and nothing is working.. sky app can't find the hub at all and the hub is just flashing orange and not connecting to anythjng.. I work from home and this has been like this since yesterday at 2pm

[Chrisee]

@Garyyy85 pretty logically if the hub is not connected the test cannot complete so if the app isnt telling you Sky are aware of a fault call them to report the issue so it can get checked out. The recent heavy rain not yo mention lightening can often cause issues on partial fibre lines so it make take a few days for an engineer to get to your issue.