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Discussion topic: Broadband router

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This message was authored by: Lorraine19

Message posted on ‎11 May 2024 01:40 PM

Broadband router

I have recently changed my broadband to fibre optic from copper, I now have 2 routers & need to return one. The engineer used the existing router so I'm I ok to return the new one or is it linked to my account 

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Avatar for cookiemonsteruk
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Message posted on ‎11 May 2024 01:45 PM

Re: Broadband router

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@Lorraine19 

 

Are both routers exactly the same? i.e the sr203 model

 

 

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Message posted on ‎11 May 2024 07:22 PM

Re: Broadband router

Yes they are 

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Message posted on ‎11 May 2024 07:24 PM

Re: Broadband router

Posted by a Superuser, not a Sky employee. Find out more

@Lorraine19 

 

Strange , the idea would be keep the new one and return the old but its up to you

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Lorraine19

Message posted on ‎11 May 2024 07:40 PM

Re: Broadband router

The engineer connect the service to the old router so I was going to send the new one back ( new as in it only came a few months after the first one) but wasn't sure if it was connected to a soecfic account. Do you know if they are linked..? 

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Message posted on ‎11 May 2024 07:43 PM

Re: Broadband router

Posted by a Superuser, not a Sky employee. Find out more

@Lorraine19 

 

They are not linked to anyones account.  So when you send one back it will likely end up with some one else

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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Message posted on ‎11 May 2024 09:03 PM

Re: Broadband router

Thank you for advice appreciated 

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